Services Publics+ is the programme for continuous improvement of public services, to ensure that users can be offered services that are + close, + simple, + effective.
Based on theviews of students and employees of public institutions,the Services Publics+ approach enablesimprovement of the quality of administrative services provided to students at the University ofLille.
It is based on a set of commitments shared by all public services so that they can be met
The commitments
- In a spirit of mutual respect, you will receive a warm welcome and have the right to make mistakes *
- You will be able to easily get in touch with your public services
- You will benefit from support tailored to your personal circumstances
- Your request will be processed within the stated time frame
- You will have access to clear, simple and accessible information
- You will have access to our service quality results
- Your opinion will be taken into account to improve the service provided
- We will work with you to limit our impact on the environment
*In accordance with the law
Results of the University of Lille’s Student Barometer 2025
Description of the image showing the results of the Student Barometer 2025
- overall satisfaction rate of students at the University of Lille: 85% of students are fairly or very satisfied
- student satisfaction rate with the quality of the relationship: 93% of students are fairly or very satisfied
- student satisfaction rate with processing times: 83% of students are fairly or very satisfied
- student satisfaction rate with ease of getting in touch with university departments: 82% of students are fairly or very satisfied
- satisfaction rate for simplicity of procedures: 80% of students are fairly or very satisfied
Source: student survey conducted between March and October 2025 – 2,164 responses submitted, i.e. 16% of the population surveyed (licence and master’s students from 4 member schools, faculties and institutes and one member institution)
![[Translate to English:] Je donne mon avis sur les services publics : Que mon mon avis soit positif, négatif, l'administration me répondra. Rendez-vous sur : plus.transformation.gouv.fr](/fileadmin/_processed_/4/6/csm_SP_RS_JDMA_visuel_web_fbc072167b.png)
![[Translate to English:] Services publics plus : Je donne mon avis sur les services publics : Que mon mon avis soit positif, négatif, l'administration me répondra. Les agents publics s'engagent pour des services plus proches, plus simples, plus efficaces.](/fileadmin/user_upload/Universite/Connaitre_les_engagements_qui_nous_guident/Service_public__/Banniere_SPplus.png)
Employees of public institutions commit to providing services that are
+ Close
+ Simple
+ Effective